Faucet Direct Reviews

If I could give negative stars I would. Absolutely appalled that we received our bathtub which we were needing a contractor to install and so it took longer than three days obviously. They said that because we had the tub longer than 3 days we could get no refund regardless of the fact that Still in the wrapping on the pallate the shipping completely cracked and damaged the tub. NEVER use them for a construction project that will take time. Unaccommodating and absolutely unreasonable I will never shop here again! EVER! And I am spreading the word.

Should have looked at the reviews first. We have one broken faucet handle. Obviously we needed an exact replacement. After 2 months they told us it was back ordered (fine) and the next day it was shipped. They shipped a substitute. Really?! And they tell us to call to get it returned. Well they don't answer the phone. I say this after 4 attempts and hours of waiting. They refuse to initiate an online return. And the expert chat won't answer our questions. Avoid them.